Your life is stressful enough! Some providers have long complicated ways to get in touch with them for support.
– Fill out this form on our website
– Email this address with the correct information
– Call this number and leave a message
“If you don’t follow our rules you don’t get support!” is essentially what they are saying. Some companies have an overinflated view of self worth.
Don’t get me wrong, we have preferable ways of getting of tickets submitted for service. The reason is that it is the most effective way but it’s not the only way. We recognize you are busy and you just need your technology to work. When it doesn’t it is frustrating. Even more frustrating is calling a number or sending an email and not hearing back from someone.
Now more than any other time in history. We are working with different generations in business. Each generations uses different methods to communicate. Underdog recognizes and works with our clients to come up with the best way of communicating.
– Some of our clients like to text.
– Some of our clients sometimes message us through our Facebook page.
– Some of our clients like to call and get a live human on the other side
– Some just like to chat
– Some even have there own internal communication channels like teams or slack. They just integrate us into their channels.
Recognizing that fact early on we made a decision to not let that be a barrier for our clients. They are looking for support and we are looking to get them support. To that end we made sure we had a unified communication solution in place. Mostly to keep track of the different avenues of requests so nothing falls through.
We have the most comprehensive way to communicate with us than any other I.T. provider.
Below are some of the ways we communicate:
1. Calling our Phone Number 570-243-9205 . Gets you a live human most of the time. If you have to leave a message it is always returned with 15 minutes.
2. emailing helpdesk@underdogmcio.com. When you send an email to that address it gets sent to our ticket system. Sometimes our well intentioned clients send the ticket request to the wrong address. That’s ok, we reformat it and forward to the ticket system.
3. Text. Texting is an easy quick way to send in a request. Especially if the person is on the go. We solved the issue of sending texts to individual techs we have a company wide text number. This number integrates with our phone system. When a request comes in it sends it to the service queue. We in turn convert it to a ticket.
4. Chat. Same as texting, an easy way to connect with someone to get support. We have our facebook messenger as well as our website chat integrated into our phone system. Whenever a support request comes in that way it gets forwarded to the service queue.
5. Internal Communication Channels. Some of our clients use Slack or Teams to communicate with staff. By adding us to these communications it is another frictionless way to get support.
Frictionless Communication is another reason why more businesses are working with Underdog Computer and Network Support.

Call Underdog Computer and Network Support at 570-243-9205 or click on the connect box in the lower right for immediate conversation.

We found it very easy to work with Underdog. He gave a very clear and professional quote, he has been promptly responsive in all communications, and the network is working great. I feel very good about using his company for any future IT needs for our business.
Pam Watkins, Forks Bistro
Barton Heights had a very successful computer upgrade due to Underdog.  I met with him 2-3 months before the project and he gave us an estimate of the entire upgrade process involving 31 computers and a server.  He advised us and placed the order.  He also worked with us and ended up revising the estimate twice to completely satisfy our computer upgrade needs.  He added true value to his service as he was willing to perform the upgrade in the evening when we were closed to minimize our down time as we are a paperless business and rely 100% on our computers.  Carmine stepped up and took care of those problems as well, even though that was not his responsibility.  He always responds quickly to any issue that occurs.  I would highly recommend him to anyone!
Dr. Jeremy Wentz., Barton Heights Veterinary Hospital

I HAVE WORKED WITH CARMINE FOR MANY YEARS.  HE HAS DONE EVERYTHING FROM NETWORK SERVER INSTALLATION TO PROGRAM TROUBLESHOOTING.  HIS QUALITY OF WORK AND KNOWLEDGE ARE OUTSTANDING.   YOU CAN ALWAYS COUNT ON Underdog TO WORK HARD FOR YOU.

Tim Stump, Shawnee Mountain Ski Area
Underdog makes you feel that you are his first concern if you have a Server down or you have a small printing question.  We have been with Carmine for 16 years and have only received quality service.
Dee McConnel, Straub Metal International
Thank you Underdog.  Will recommend you from the rooftops.
Law Office of Maria T. Candelaria, Maria Candelaria

12 years in business and I have been there and done that with other IT / Computer biz, and finally found one that listens, asks questions, and comes up with a plan.

If you are having issues or just want to see if there are options for and avenues of improvement for your computer / networking needs, checkout Underdog Computer and Network Support LLC.

There are some others that are good, but I cannot express the difference enough – they actually get it! Every business IS different with different needs and processes, and they take the time to find what is best for you instead of what they think is best for you!

Thank you, Carmine J. Corridore, for allowing me to have a stress free vacation this year! I look forward to working with you in the near future for some serious upgrades!

Carollee Streeter Kidd, CLK Transcription

“Underdog Computer and Network Support are amazing. They go over and above to help the small business owner Thank you Carmine for all you do”

Jennifer Narkavich, My Girl Managed Services - Marketing Consultant

Underdog Came out to install our Phone System. They made a complicated process easy. Brian Davis, Full Circle Removal.

Brian Davis, Full Circle Removal

We have used Underdog Computer and Networking for business and personal use.  We have found them easy to schedule an appointment, very responsive, professional, and quick to isolate the problem and/or identify our real need.  We highly recommend Underdog.

Denise Flietman, Spread Eagle Realty

Jill Reeder, Pearl S Buck International

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