The pandemic has accelerated the use of Telehealth but providers still need to be secure

The use of telehealth has been growing rapidly over the past decade. Then, the coronavirus pandemic prompted another jump in telehealth offerings. There are many advantages to digital healthcare. Securing this access to physicians and specialists is more challenging.

Telehealth services offered through videoconferencing, remote monitoring, electronic consults, and wireless communications:

increase connectivity between patients and practitioners;

expand healthcare reach to rural facilities;

help ensure patients receive care in a timely fashion;

reduce low-acuity visits to emergency rooms;

improve workflow for healthcare professionals;

support consistent management of chronic care patients.

According to a Center for Connected Medicine study. Nine out of ten organizations moved the priority of telehealth to a must-have in 2020.

According to McKinsey. Providers are seeing 50 to 175 times more telemedicine patients than before. Consumers liked the change. Only 11 percent of the survey respondents had used telehealth in 2019. Yet 76% said they were highly or moderately likely to use telehealth going forward.

The problem is that quick implementation leaves room for improvement. Telemedicine can mean many online tools. Add cloud storage and VPNs to those listed above. It creates a vast attack surface. Cybercriminals can target both the medical staff side and the patient side.

Usable and Secure Telehealth

The healthcare industry is already juggling regulatory and reimbursement policies. With expanding telehealth services they must also offer secure, convenient access to patients.

A first priority is offering services on a platform that is regulation compliant. Protecting patient health information remains a priority. Yet, remote services make this more complicated. Data transferred online runs the risk of interception. Use the following best practices to support usable and secure telehealth offerings.

1. Authenticate identity

Ensure only authorized individuals have access to telemedicine data. Multi-factor authentication (MFA) is the most common approach. Any time you log into a website and then have to add a code sent to your phone, you’re using two-factor authentication. The idea is that the hacker might have your access credentials but not your cell phone.

MFA has proven effective in blocking 99.9 percent of all automated cyberattacks.

2. Encrypt data

Encrypt any patient health information (PHI) and financial data on the telehealth platform. This makes it more challenging for the bad actor to leverage the data if they do gain access.

3. Educate patients

Cybersecurity is only as strong as the weakest link. In this case, that can be the patient. The provider may have security in place, but the patient connection could be insecure.

It’s a good idea to educate patients about the threats. Help them improve their online interactions by informing them of the need to:

use a virtual private network to secure connections;

enable anti-malware and virus scanning;

update apps and software;

recognize social engineering attempts;

restrict app permissions to functionality only.

Conclusion

Telehealth has many benefits, but it requires healthcare providers to share sensitive data through a possibly insecure network with multiple users. Underdog PBX solution is a Unified Communication System. It combines Text, Voice, Fax, Video and Chat into 1 secure and closed system. Perfect for Healthcare Providers. Want to know more give us a call 570-243-9205 or click the connect button(Bottom Right) and call us right from the website.

We found it very easy to work with Underdog. He gave a very clear and professional quote, he has been promptly responsive in all communications, and the network is working great. I feel very good about using his company for any future IT needs for our business.
Pam Watkins, Forks Bistro
Barton Heights had a very successful computer upgrade due to Underdog.  I met with him 2-3 months before the project and he gave us an estimate of the entire upgrade process involving 31 computers and a server.  He advised us and placed the order.  He also worked with us and ended up revising the estimate twice to completely satisfy our computer upgrade needs.  He added true value to his service as he was willing to perform the upgrade in the evening when we were closed to minimize our down time as we are a paperless business and rely 100% on our computers.  Carmine stepped up and took care of those problems as well, even though that was not his responsibility.  He always responds quickly to any issue that occurs.  I would highly recommend him to anyone!
Dr. Jeremy Wentz., Barton Heights Veterinary Hospital

I HAVE WORKED WITH CARMINE FOR MANY YEARS.  HE HAS DONE EVERYTHING FROM NETWORK SERVER INSTALLATION TO PROGRAM TROUBLESHOOTING.  HIS QUALITY OF WORK AND KNOWLEDGE ARE OUTSTANDING.   YOU CAN ALWAYS COUNT ON Underdog TO WORK HARD FOR YOU.

Tim Stump, Shawnee Mountain Ski Area
Underdog makes you feel that you are his first concern if you have a Server down or you have a small printing question.  We have been with Carmine for 16 years and have only received quality service.
Dee McConnel, Straub Metal International
Thank you Underdog.  Will recommend you from the rooftops.
Law Office of Maria T. Candelaria, Maria Candelaria

12 years in business and I have been there and done that with other IT / Computer biz, and finally found one that listens, asks questions, and comes up with a plan.

If you are having issues or just want to see if there are options for and avenues of improvement for your computer / networking needs, checkout Underdog Computer and Network Support LLC.

There are some others that are good, but I cannot express the difference enough – they actually get it! Every business IS different with different needs and processes, and they take the time to find what is best for you instead of what they think is best for you!

Thank you, Carmine J. Corridore, for allowing me to have a stress free vacation this year! I look forward to working with you in the near future for some serious upgrades!

Carollee Streeter Kidd, CLK Transcription

“Underdog Computer and Network Support are amazing. They go over and above to help the small business owner Thank you Carmine for all you do”

Jennifer Narkavich, My Girl Managed Services - Marketing Consultant

Underdog Came out to install our Phone System. They made a complicated process easy. Brian Davis, Full Circle Removal.

Brian Davis, Full Circle Removal

We have used Underdog Computer and Networking for business and personal use.  We have found them easy to schedule an appointment, very responsive, professional, and quick to isolate the problem and/or identify our real need.  We highly recommend Underdog.

Denise Flietman, Spread Eagle Realty

Want More Information Fill out this form

Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.

For Immediate Answers to your Questions Click on the Icon in the Lower Right. You can Chat| Video or Call right from this website.