Our Process: Meeting the Challenge of Today’s Business

When we speak to most businesses. They will lump us in with the computer repair shop or the office equipment center down the street. They assume we all do the same thing and from their perspective I get it! I.T. as an industry has evolved a lot over the last 10 years, heck I would even say in the last 5 years.
While some computer support shops continue to do business like we’re in the ’90s still. I.T. firms like Underdog have evolved to meet the challenges of today’s businesses. Our approach to service is different, it is more proactive!
Proactive is a word that gets thrown out there a lot. Every I.T. support business is “proactive”, right! What their version of proactive looks like is not what we are talking about!
 
Let me try to explain! There are 3 types of I.T. support firms out in the world today and I don’t care how they describe themselves. All I.T. support firms fall in these 3 categories.
 
Type 1 – Reactive: The reactive I.T. firm waits for their customers to call with a problem. When you call they send a technician out either remote or onsite. They are billable per hour or they may sell you time blocks and “tick off” the time as you use it. Their selling point is you only pay for the time when you need it. They may provide some quasi-proactive support in the form of maintenance.
 
Type 2 – The MSP(Managed Service Provider): Since the early 2000s a new type of I.T. firm emerged. They promised their clients proactive support for a fixed price monthly. By investing in automated tools they were able to leverage their ability to monitor devices 24/7. These tools also gave them the ability to remotely connect to devices. In a time when it was more common to have technicians go onsite for problems. It allowed the MSP’s to do more with less. The technician could support dozens of machines simultaneously. In theory, your response rates would decrease. Some MSPs do an absolutely awesome job of supporting their clients. But many become as reactive if not more than their Type 1 counterparts.
 
Type 3 – The TSP(Trusted Service Provider): You can consider the TSP the next generation of the MSP. A more evolved and laser-focused version of an MSP. TSP’s like Underdog Computer and Network Support become our client’s virtual CIO. We focus less on fixing broken things and more on strategy. We help businesses align with a standard or framework. By doing so allows us to help our clients future proof their business. Keeps them more safe and stable.
It’s not that we don’t fix broken things anymore but by being the managed CIO there is less broken things to fix.
 
A CIO sounds intimidating as I often hear we don’t need a CIO we are a small 10 person business. Think of CIO as less of a Title are more of our process. The definition of a CIO: “Someone who strategizes how technology can provide business value. This is just part of what we do but it what makes us unique. No one else in our area is doing this! Our clients experience a more secure and productive environment with a predictable budget.
If you want to know more give us a call at 570-243-9205 or email us at [email protected] Don’t wait until your technology is failing or your I.T. provider has let you down. Call now and let us show you what good really is!
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Underdog Computer and Network Support
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Years Experience in the I.T. Industry
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End-Users Supported

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8 Ways a Managed Service Provider Can Solve Problems

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Learn the Difference between Break/Fix and Managed I.T. Services

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Client Testomonials

We found it very easy to work with Carmine. He gave a very clear and professional quote, he has been promptly responsive in all communications, and the network is working great. I feel very good about using his company for any future IT needs for our business.

Pam Watkins, Forks Bistro

Barton Heights had a very successful computer upgrade due to Carmine.  I met with him 2-3 months before the project and he gave us an estimate of the entire upgrade process involving 31 computers and a server.  He advised us and placed the order.  He also worked with us and ended up revising the estimate twice to completely satisfy our computer upgrade needs.  He added true value to his service as he was willing to perform the upgrade in the evening when we were closed to minimize our down time as we are a paperless business and rely 100% on our computers.  Carmine stepped up and took care of those problems as well, even though that was not his responsibility.  He always responds quickly to any issue that occurs.  I would highly recommend him to anyone!

Dr. Jeremy Wentz., Barton Heights Veterinary Hospital

I HAVE WORKED WITH CARMINE FOR MANY YEARS.  HE HAS DONE EVERYTHING FROM NETWORK SERVER INSTALLATION TO PROGRAM TROUBLESHOOTING.  HIS QUALITY OF WORK AND KNOWLEDGE ARE OUTSTANDING.   YOU CAN ALWAYS COUNT ON CARMINE TO WORK HARD FOR YOU.

Tim Stump, Shawnee Mountain Ski Area

Carmine makes you feel that you are his first concern if you have a Server down or you have a small printing question.  We have been with Carmine for 16 years and have only received quality service.

Dee McConnel, Straub Metal International

Thank you Carmine.  Will recommend you from the rooftops.

Law Office of Maria T. Candelaria, Maria Candelaria

12 years in business and I have been there and done that with other IT / Computer biz, and finally found one that listens, asks questions, and comes up with a plan.

If you are having issues or just want to see if there are options for and avenues of improvement for your computer / networking needs, checkout Underdog Computer and Network Support LLC.

There are some others that are good, but I cannot express the difference enough - they actually get it! Every business IS different with different needs and processes, and they take the time to find what is best for you instead of what they think is best for you!

Thank you, Carmine J. Corridore, for allowing me to have a stress free vacation this year! I look forward to working with you in the near future for some serious upgrades!

Carollee Streeter Kidd, CLK Transcription

"Underdog Computer and Network Support are amazing. They go over and above to help the small business owner Thank you Carmine for all you do"

Jennifer Narkavich, My Girl Managed Services - Marketing Consultant

Underdog Came out to install our Phone System. They made a complicated process easy. Brian Davis, Full Circle Removal.

Brian Davis, Full Circle Removal

We have used Underdog Computer and Networking for business and personal use.  We have found them easy to schedule an appointment, very responsive, professional, and quick to isolate the problem and/or identify our real need.  We highly recommend Underdog.  

Denise Flietman, Spread Eagle Realty

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