Many businesses were teleconferencing before COVID-19. After all, meeting virtually saves both you and your client time, and busy business owners often don’t want to spend the time to make a trip to your office. The coronavirus has hastened the move to e-accounting, but this approach presents some new problems, which we’ll address in this article.

#1 Speed

First, let’s consider speed. You may have a promised internet speed such as “up to 15 Mbps.” But internet connection speed, which impacts your experience, reflects bandwidth and latency. Bandwidth is the amount of data transferred per second, whereas latency is how long it takes for that data to get from source to destination. You need both to be good to be able to handle many video calls at once. Yet a lot of consumer-grade hardware is not built for several of your staff to be on the same call with a client.

Tip: Switch to a business-grade router. Optimize its settings to ensure security from bandwidth leeches and improve signal strength.

#2 Quality of Service

Large downloads can also impact your connection with a client or team member. If you’re on a video call and someone else in the office downloads a large file, your call could lag or drop. Likewise, if you’re working from home during a conference call and your teen is playing Grand Theft Auto, that could also cause issues.

Tip: Use smart networking hardware. You can rank the activities your business values more to improve Quality of Service (e.g. configuring video conferencing to take data preference ahead of file downloads).

#3 Security and Privacy

With virtual communication, you need to be aware of security and privacy issues. If you work with sensitive information, you should consider compliance with regulations, too. Before jumping on an online call with a client, research the teleconferencing app, not only how it secures the call communication but also what it does with the data collected. Encryption is standard, but end-to-end encryption is the highest level available to you.

Tip: Depending on the app, there may be security options you are not using. They are not set up by default because they can make the software more difficult to use. Still, if security and privacy are a priority, you’ll want to make those changes.

Conclusion

Not all internet service providers (ISPs) are equal. Some ISPs, and the modems or routers they supply, may not be up to the task for your business.

Partner with a managed service provider (MSP) to identify the best options for your firm. Perhaps high-quality internet isn’t available in your area. We can help you find a good wireless option. If the internet is unreliable, we can set up failover options to switch your traffic to 4G when necessary.

We can also help you address common video conferencing issues. Our experts will find you the right hardware to handle your traffic. Plus, we can configure QoS prioritization, block some devices, and schedule activities that need a lot of bandwidth. For example, we can schedule system backups for the middle of the night when fewer people will be online.

Underdog Computer and Network Support works with regulated businesses and follow the proper guidelines for each industry. Give us a Call Today 570-243-9205, Book an Appointment below or Connect with us now, by going to the bottom right.

We found it very easy to work with Underdog. He gave a very clear and professional quote, he has been promptly responsive in all communications, and the network is working great. I feel very good about using his company for any future IT needs for our business.
Pam Watkins, Forks Bistro
Barton Heights had a very successful computer upgrade due to Underdog.  I met with him 2-3 months before the project and he gave us an estimate of the entire upgrade process involving 31 computers and a server.  He advised us and placed the order.  He also worked with us and ended up revising the estimate twice to completely satisfy our computer upgrade needs.  He added true value to his service as he was willing to perform the upgrade in the evening when we were closed to minimize our down time as we are a paperless business and rely 100% on our computers.  Carmine stepped up and took care of those problems as well, even though that was not his responsibility.  He always responds quickly to any issue that occurs.  I would highly recommend him to anyone!
Dr. Jeremy Wentz., Barton Heights Veterinary Hospital

I HAVE WORKED WITH CARMINE FOR MANY YEARS.  HE HAS DONE EVERYTHING FROM NETWORK SERVER INSTALLATION TO PROGRAM TROUBLESHOOTING.  HIS QUALITY OF WORK AND KNOWLEDGE ARE OUTSTANDING.   YOU CAN ALWAYS COUNT ON Underdog TO WORK HARD FOR YOU.

Tim Stump, Shawnee Mountain Ski Area
Underdog makes you feel that you are his first concern if you have a Server down or you have a small printing question.  We have been with Carmine for 16 years and have only received quality service.
Dee McConnel, Straub Metal International
Thank you Underdog.  Will recommend you from the rooftops.
Law Office of Maria T. Candelaria, Maria Candelaria

12 years in business and I have been there and done that with other IT / Computer biz, and finally found one that listens, asks questions, and comes up with a plan.

If you are having issues or just want to see if there are options for and avenues of improvement for your computer / networking needs, checkout Underdog Computer and Network Support LLC.

There are some others that are good, but I cannot express the difference enough – they actually get it! Every business IS different with different needs and processes, and they take the time to find what is best for you instead of what they think is best for you!

Thank you, Carmine J. Corridore, for allowing me to have a stress free vacation this year! I look forward to working with you in the near future for some serious upgrades!

Carollee Streeter Kidd, CLK Transcription

“Underdog Computer and Network Support are amazing. They go over and above to help the small business owner Thank you Carmine for all you do”

Jennifer Narkavich, My Girl Managed Services - Marketing Consultant

Underdog Came out to install our Phone System. They made a complicated process easy. Brian Davis, Full Circle Removal.

Brian Davis, Full Circle Removal

We have used Underdog Computer and Networking for business and personal use.  We have found them easy to schedule an appointment, very responsive, professional, and quick to isolate the problem and/or identify our real need.  We highly recommend Underdog.

Denise Flietman, Spread Eagle Realty

Jill Reeder, Pearl S Buck International

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