Proactive is one of those overused buzzwords. They have great meaning at first but then everyone latches on to it and suddenly it loses meaning.
Of course you want to be thought of being proactive and not reactive!
So we thought we would clear the slate, explain what Proactive means to us here at Underdog!
Let’s start with the definition of Proactive and Reactive. Proactive is handling an issue before it’s a problem. Reactive is responding to a problem after it has already happened.
Why are these 2 words so important in the world of technology and business? When you are reacting to a situation that has already happened. It means something is likely broken. It means someone is affected by the problem! In other words loss of productivity and loss of money!
What if you could prevent that problem from happening in the first place? Better yet, what if you could control when that situation will occur? That is what it means to being proactive!
I am not going to tell you being proactive means never being reactive. Unfortunately things do break unexpectedly and you need to react. If you are practicing being proactive, being reactive is less.
Ok, so what does Proactive mean to us here at Underdog Computer and Network Support?
If you are looking at the Graphic Above you will notice 2 numbers 8% and 22 Minutes. We keep a close watch on our KPI and strive for excellence to give the ultimate Customer Experience. Monthly we review our numbers to make sure we are doing what we promised!
over the last quarter our REACTIVE time per technician was 8% of their day! What does that mean? It means 8% of a technicians day is spent on fixing things that unexpectedly broke! 22 minutes is the average time it takes us to resolve those problems!
To break it down differently, less than an 1 hour a day is spent on fixing unexpected problems. Fixing those problems on average of 22 minutes
That means we have 7 hours a day to spend on being proactive. that is 7 hours spent on projects that help our clients be more productive. That is 7 hours a day heading off problems PROACTIVELY.
This is what makes Underdog Computer and Network Support different. We are truly proactive in our process. If you would like to learn more give us a call 570-243-9205

We found it very easy to work with Underdog. He gave a very clear and professional quote, he has been promptly responsive in all communications, and the network is working great. I feel very good about using his company for any future IT needs for our business.
Pam Watkins, Forks Bistro
Barton Heights had a very successful computer upgrade due to Underdog.  I met with him 2-3 months before the project and he gave us an estimate of the entire upgrade process involving 31 computers and a server.  He advised us and placed the order.  He also worked with us and ended up revising the estimate twice to completely satisfy our computer upgrade needs.  He added true value to his service as he was willing to perform the upgrade in the evening when we were closed to minimize our down time as we are a paperless business and rely 100% on our computers.  Carmine stepped up and took care of those problems as well, even though that was not his responsibility.  He always responds quickly to any issue that occurs.  I would highly recommend him to anyone!
Dr. Jeremy Wentz., Barton Heights Veterinary Hospital

I HAVE WORKED WITH CARMINE FOR MANY YEARS.  HE HAS DONE EVERYTHING FROM NETWORK SERVER INSTALLATION TO PROGRAM TROUBLESHOOTING.  HIS QUALITY OF WORK AND KNOWLEDGE ARE OUTSTANDING.   YOU CAN ALWAYS COUNT ON Underdog TO WORK HARD FOR YOU.

Tim Stump, Shawnee Mountain Ski Area
Underdog makes you feel that you are his first concern if you have a Server down or you have a small printing question.  We have been with Carmine for 16 years and have only received quality service.
Dee McConnel, Straub Metal International
Thank you Underdog.  Will recommend you from the rooftops.
Law Office of Maria T. Candelaria, Maria Candelaria

12 years in business and I have been there and done that with other IT / Computer biz, and finally found one that listens, asks questions, and comes up with a plan.

If you are having issues or just want to see if there are options for and avenues of improvement for your computer / networking needs, checkout Underdog Computer and Network Support LLC.

There are some others that are good, but I cannot express the difference enough – they actually get it! Every business IS different with different needs and processes, and they take the time to find what is best for you instead of what they think is best for you!

Thank you, Carmine J. Corridore, for allowing me to have a stress free vacation this year! I look forward to working with you in the near future for some serious upgrades!

Carollee Streeter Kidd, CLK Transcription

“Underdog Computer and Network Support are amazing. They go over and above to help the small business owner Thank you Carmine for all you do”

Jennifer Narkavich, My Girl Managed Services - Marketing Consultant

Underdog Came out to install our Phone System. They made a complicated process easy. Brian Davis, Full Circle Removal.

Brian Davis, Full Circle Removal

We have used Underdog Computer and Networking for business and personal use.  We have found them easy to schedule an appointment, very responsive, professional, and quick to isolate the problem and/or identify our real need.  We highly recommend Underdog.

Denise Flietman, Spread Eagle Realty

Jill Reeder, Pearl S Buck International

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