What’s new and Exciting for 2020

Exciting things are happening at Underdog as we enter our 2nd year!

First I want to thank everyone who made 2019 such a success for us!
Below is what is new internally at Underdog. Most of these items are ready to role 2020. Some need a little more time!
* Re-branding. While we have gotten many compliments of our current logo. We were fortunate enough to be picked by a graphic design student. Her project was to re-brand Underdog not only with a new logo but Colors and branding guidelines.
*new website and email addresses. To align with our overall goals and vision for who Underdog will become. Our new website domain is underdogmcio.com. Our new email addresses will be @underdogmcio.com. No worries the old addresses will work as well!
* A new Help Desk phone number, so as we add new team members it will be easier to reach them. Stay tuned as we are refining this process. We will reveal the new number shortly.

We have met so many people this year, we have asked what they need help within their business and we have listened!
1. Refining Service Offering. We are refining our current service offerings to be more flexible to the needs of the business. While still keeping our focus on safety, security, and productivity. We have always believed that every business is different. You can’t shoehorn them into a particular plan. To that end, our plans will have a set of standards that we feel every business should have. Those standards will include anti-malware, internet protection, and patch management. Based on the business’s needs we can customize the rest of the options. The best part is you will have a budget-friendly technology solution. And a team that is looking after your best interest

2. HIPAA Compliance as a Service. Early in 2019, we made a decision to become HIPAA compliant. It was a costly process but a necessary one. Because of this journey, we are able to offer HIPAA Compliance as a Service. Through our compliance partner, we can guide you through not only the tech side of HIPAA but also the admin side. The admin side includes training staff, creating HIPAA documents and staying compliant. Click here if you want to know why having a HIPAA compliant I.T. firm is important. For Healthcare and Non-Healthcare companies.

3. Cloud-Based Phone Systems. We are expanding our Voice over IP Phone Services. Traditionally a Phone System was a device that was on-premise(in your office). With our expanded Phone-System- as-a-Service we can host your phone system in the “cloud”. If you have a mobile workforce they can all have an extension. Without the expensive hardware costs and infrastructure costs. Neatest feature if you want to shed the need for a traditional phone handset. You can download the APP on your cell phone. Your cell phone then becomes both your office phone and your private cell phone. You no longer need to worry about carrying 2 phones or giving out your personal number.

4. Cloud Computing and Infrastructure as a Service. Year after year there is more and more we are doing online vs traditional desktop applications. This is rendering the desktop/laptop a foregone conclusion. However without a computer how do you get online. We have started exploring options of “dummy terminals” and virtual network environments. The idea would be to provide you with inexpensive hardware to connect to a virtual desktop in the cloud. While keeping you secure and safe accessing your cloud-based applications. Keeping you connected to your local resources such as a printer or storage. Keeping a tight connection between your local network and your virtual network.
If you have any questions on anything you read here please don’t hesitate to reach out.

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Client Testomonials

We found it very easy to work with Underdog. He gave a very clear and professional quote, he has been promptly responsive in all communications, and the network is working great. I feel very good about using his company for any future IT needs for our business.
Pam Watkins, Forks Bistro
Barton Heights had a very successful computer upgrade due to Underdog.  I met with him 2-3 months before the project and he gave us an estimate of the entire upgrade process involving 31 computers and a server.  He advised us and placed the order.  He also worked with us and ended up revising the estimate twice to completely satisfy our computer upgrade needs.  He added true value to his service as he was willing to perform the upgrade in the evening when we were closed to minimize our down time as we are a paperless business and rely 100% on our computers.  Carmine stepped up and took care of those problems as well, even though that was not his responsibility.  He always responds quickly to any issue that occurs.  I would highly recommend him to anyone!
Dr. Jeremy Wentz., Barton Heights Veterinary Hospital
Tim Stump, Shawnee Mountain Ski Area
Underdog makes you feel that you are his first concern if you have a Server down or you have a small printing question.  We have been with Carmine for 16 years and have only received quality service.
Dee McConnel, Straub Metal International
Thank you Underdog.  Will recommend you from the rooftops.
Law Office of Maria T. Candelaria, Maria Candelaria
12 years in business and I have been there and done that with other IT / Computer biz, and finally found one that listens, asks questions, and comes up with a plan. If you are having issues or just want to see if there are options for and avenues of improvement for your computer / networking needs, checkout Underdog Computer and Network Support LLC. There are some others that are good, but I cannot express the difference enough - they actually get it! Every business IS different with different needs and processes, and they take the time to find what is best for you instead of what they think is best for you! Thank you, Carmine J. Corridore, for allowing me to have a stress free vacation this year! I look forward to working with you in the near future for some serious upgrades!
Carollee Streeter Kidd, CLK Transcription
"Underdog Computer and Network Support are amazing. They go over and above to help the small business owner Thank you Carmine for all you do"
Jennifer Narkavich, My Girl Managed Services - Marketing Consultant
Underdog Came out to install our Phone System. They made a complicated process easy. Brian Davis, Full Circle Removal.
Brian Davis, Full Circle Removal
We have used Underdog Computer and Networking for business and personal use.  We have found them easy to schedule an appointment, very responsive, professional, and quick to isolate the problem and/or identify our real need.  We highly recommend Underdog.
Denise Flietman, Spread Eagle Realty
Jill Reeder, Pearl S Buck International

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